Wholesale Terms, Rates and
Billing Interval 1/1 exceptions include US 6/6, US Directory
411 60/60 and Mexico 60/60 and select rate centers.
75% of US calls must be to RBOCs for blended pricing otherwise LATA or rate centers based pricing will apply.
US calls cannot be less than 6 seconds or carrier penalties apply.
FCC Universal Service Fund (USAC) is automatically paid for all US calls.
We do not accept US dialer traffic.
"Premium-Rate" numbers are prohibited on our network.
We do not sell our dids for Craigslist type of application due to fraud.
Wire transfer payments are posted into your accounts during normal business hours.
For other methods of payment, please contact Customer Accounting
Resellers are required to contact Support via ticket to update their wholesale buy rate file to the most current tariff file at http://worldkom.net/en/a2z.
Rates may be updated as market conditions dictate.
Rate changes may not affect all your destination prefixes and not all resellers need to update their rate file as they may not be affected.
Failure to update the rate file may result in calls failing to certain destinations due to the automated Least Cost Routing and profit guarantee mechanisms used by Porta Switch.
When rate changes are applied, it is the reseller's responsibility to update their private label customer rates.
Failure to do so may result in losses on routes for resellers.
Setup Fees, Balance, Escrow and Security
Support and On-Net Calling
On-line Billing and Call Detail
We support Cisco or Linksys Devices.
Most open sip compliant devices will work on Porta Softswitch but our support is optimized for Cisco Linksys
Devices as Cisco Devices provide excellent voice quality and codec conversion.
Our automated device provisioning is available for for Cisco Linksys, Grand Stream devices and select devices.
Our automated easy to use network helper script is available for PAP 2T voip adapters.
If you are interested in renting our
Porta soft switch -Reseller
Enterprise Plan, we recommend that your technical person has
sufficient technical skills required to manage the switch.
We will provide the back-end support and initial training.
We do not charge for incoming minutes or adding virtual numbers or extensions.
Most inbound did applications with voip devices registered to our server are not billed.
We charge a processing fee based on the number of outbound minutes to cover our costs of doing business on the Reseller Enterprise Plan.
The Reseller Enterprise Plan allows you to use your own inbound or outbound VoIP Carriers.
Please note that our shared reseller plans do not allow you to use your own carriers.
On our shared reseller plans we provide our routes without any additional processing costs.
Fees are primarily determined by your method of payment, support requirements, volume of usage and routes used.
For low volume it is $0.004 per minute processing fee for using your own routes once Accounting has approved your Reseller Application.
Standard support services are included and additional support can be purchased as needed for various services such as carrier provisioning, ssl or merchant configuration and custom web programming.
|Switch Authentication and Codecs Supported||
Our high volume wholesale voip termination services for your own
box such as asterisk or on-premise pbx is included with any
Your device must be registered to our Porta Switch or originate or terminate from a trusted static ip to use our termination.
We support g711u and g729a codecs for both our origination and termination.
Our switch bridges the call and does not transcode.
RTP proxy can be enabled at account level for your application.
|Conference Bridge||This module can be added
to any package that has hosted pbx or PortaUM enabled for a nominal
setup fee of $99.
Please click for Call Conferencing on Porta Bridge
|Calling Card IVR||
Private Label Services
available with our PortaUM IVR.
IVR allows own language customization and is available for a quote at http://support.globalink.us
Please note that we can setup your own gateways and access numbers on our Porta Switch.
You may want to use our Reseller Deluxe Package Service as you can deploy your services faster.
Discounts are based on purchase volume.
You have 2 legs for each callback call.
All calls originate from the US. So if a person is calling from Cairo, Egypt to say London, you will have one leg of the call from US to London and another from US to Cairo.
Due to dtmf (dial tone) and caller id requirement, premium routes must be used for callback.
For SMS callback, please contact us via support ticket at http://support.globalink.us for more instructions.
If you are
interested in offering unlimited plans to your customers, you
will need to buy wholesale minutes at our rates and may
create your bundles for the specific markets you wish to target.
For international or global calling plans, you will need the reseller-in-a-box plan.
Please contact our support about this service.
|Hosted PBX||There is no monthly charge for extensions.
We support g729a and g711u for voice mail.
Each extension will include Unified Messaging (Voice and Fax ) and Auto Attendant IVR.
|SIP Trunking, PRI Channels, Phone Numbers and 911||Please contact
your support about our
Virtual PRI offering.
We can sell you virtual channels. You can buy low cost phone numbers and associate it with each Virtual PRI or channel.
You may need to get more channels as you grow.
A channel allows one concurrent call and unlimited incoming minutes.
Please see DID or Phone Numbers, SIP Trunking and PRI Channels
Wholesale DIDs are sold to those who use our Private Label Soft Switch with automated API.
Our low cost US standard dids with 2 channels are not for high volume enterprise clients.
International dids are allocated 1 channel but you can get your own virtual channel bank.
For high volume use, we recommend that you purchase your own pool of virtual did channels.
Each channel will allow one concurrent call. You can assign your dids to your own sets of virtual channel pools. Our channel pools may not be available for non-tier 1 cities.
You can also purchase pay-per-minute-dids if you do not wish to have your own channel bank and have high volume inbound call volume.
We do not sell dids for craigslist due to security reasons.
International DID pricing varies by country
and is available for purchase via the international DID API.
International DID API can be added to your reseller interface for a one-time setup fee upon Accounting approval.
US DIDs are billed daily to improve your cash flow.
All incoming minutes may be free depending on the wholesale plan you select.
Using our internal
did provisioning api, you can order one did at a time provided you
are setup on our EZB class of servers. The other servers require a minimum
order of 50 dids per order.
There is an additional regulatory fee for 911 enabled dids.
False Outbound 911 calls may cost $95 per incident to avoid system abuse.
Please note activation charges may apply for phone number provisioning.
You may also use our approved list of third party did vendors who can support the codecs used on our network. Please check with support.
If vendor is not in the approved list, there may be an additional charge to have the vendor configured to work on our Porta Switch and monthly support fee to maintain that did vendor.
Please note that third party DID vendor support is only available in the Enterprise Plan.
|Custom Support Services||We provide various custom services to help you with your business
Merchant Account Integration, Private Label SSL Certificates, Real Time Web Ordering or Signup, 911 Integration, Custom Inbound DID Vendors and other services are available.
Additional costs may apply depending on your plan.
Online Documentation and Network Operations Center
Our service has an uptime of 99.9% with redundant sip, unified messaging and proxy servers.Please click to see our online web services network
with your questions.