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Phone
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Please click here to reach our Help Center. Choose Reseller
Department and submit a ticket to get your rates or email your reseller
representative. Your reseller rep contact info would have been
emailed to you when you filled up the contact_us form.
Our rates are based on call quality - basic, standard and
premium.
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Please note for recurring orders above $500, we
require payment by wire transfer to qualify for
good rates.The setup
fees are an exception to this rule. Rates are subject to change without notice. Please
note: International mobile carriers will charge the
caller for any error messages. These types of
charges will be deducted from your account at the
end of each call.
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Porta Switch
Rental - Reseller Deluxe or Enterprise Plans
If you are interested in
renting our Porta soft switch, we recommend that
your technical person has sufficient technical
skills required to manage the switch. We
will provide the back-end support and initial
training. We do not
charge for incoming minutes. Most inbound
did applications with voip devices registered to
our server are not billed. If you are
using our routes, your monthly charge will be
minimal to cover basic support and licensing
costs. If you are not using our routes, we
charge a processing fee to cover our costs of
doing business. Fees are primarily determined by
your method of payment, support requirements,
volume of usage and routes used. Standard
support services are included and additional
support can be purchased as needed.
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Wholesale
Termination
If you are interested in offering
only wholesale termination without all the added
features of our class 4/5 switch,
you can
do so by purchasing minutes or phone numbers with only a one-time $99 setup
fee. The minutes you
purchase will available under your account for use once we receive your
funds. You will need to purchase an initial $500 worth of voip minutes.
If
you are interested in
our retail products,
please go to our
online store
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Calling Card
Private Brand Services
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Please note that we can setup your own gateways and access numbers
on our Porta Switch. You may want to use our
EZ VoIP Service as you can deploy your services faster. Discounts are based on purchase volume.
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Callback Private
Brand Services
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You have 2 legs for each callback call. All calls
originate from the US. So if a person is calling from Cairo, Egypt
to say London, you will have one leg of the call from US to London
and another from US to Cairo. We recommend the EZ package for
callback.
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Unlimited
Packages
If you are interested in offering
unlimited plans to your customers, you will need
to buy wholesale minutes at our rates and
may create your bundles for the specific markets you wish to target. We
are now able to offer "flat rate" voip
packages in select markets. Please contact your
reseller representative about this new service.
OR you can sell ready-made packages
via
our
agent program which uses our BroadSoft Switch.
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Setup Fees
Please note
setup fees are not refundable as it involves direct labor costs
associated with configuring and setting up the packages you order. While
we will do our best to provide the services you request, we cannot
refund setup fees once the account is setup.
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Hosted PBX Rates
There is no monthly charge for extensions.
Each extension will include Unified Messaging (Voice and Fax ) and
Auto Attendant IVR.
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DID and SIP
Trunking
(Phone numbers are sold in blocks of 20)
Please contact
your reseller rep about our
new Virtual PRI offering. We can sell you virtual channels. You can buy
low cost phone numbers and associate it with each Virtual PRI or
channel. You may need to get more channels as you grow. A channel
allows one concurrent call and unlimited incoming minutes.
If you are interested in offering
sip trunks , please contact your reseller rep.
We are now able to offer "flat rate"
voip packages in select markets.
We
also provide engineering services to setup your own local phone numbers
in your own country using our equipment. Please contact Support
with your questions.
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US DIDs are billed monthly. All incoming minutes may
be free depending on the wholesale plan you select.
Please note that in order to
qualify for wholesale rates, we require a minimum of 20 dids per
order. You can always purchase a single phone number at our
retail rates at http://globalink.us/store
International DIDs vary by province and country.
If you are buying in larger quantities, it will be lower.
A minimum of $1.99 setup fee may apply for small orders.
For large orders the setup fee may be waived.
We also provide engineering services to setup your own local phone
numbers in your own country using our equipment. Please contact Support
with your questions.
Volume discounts apply for large orders.
If you prefer unlimited inbound,
you will need to get our PRI channels.
We also have
pay per minute plans
that may work better for your needs. You only pay for the incoming
minutes used.
We can also provide
toll free numbers, number porting and 911 services. Please note activation charges may
apply for account provisioning.
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Custom
Services
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We provide various custom services to help you with your business
needs.
Please click here to review our other
services.
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VoIP
Tech Requirements
We
recommend the EZ VoIP plan for resellers who do not have a strong
technical background. You will need a tech person on staff to fully
deploy the porta switch.
Please note custom charges will
apply if you do not have sufficient technical skills and if you need
a dedicated engineer to troubleshoot and solve your problems in real
time via chat. You can always submit a tech support ticket at http://support.globalink.us
for minor tech issues.
While we strive
to provide support on various voip devices, our basic support for
3rd party devices and software may be limited. If you need us to
troubleshoot your pc, your network or work on third-party pbx like
asterisk, it would be considered custom
services and will be billable.
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